Privacy Policy

1. Introduction

PayNexa Global ("PayNexa", "we", "our", "us") is committed to protecting the privacy of the businesses and individuals who use or inquire about our services. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website or interact with us.

By using our website or submitting information through our contact form, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact and identification information: Name, business name, email address, phone number, and any other information you provide when completing the contact form or communicating with us.
• Business information: Details about your business and payment needs that you share during onboarding or in correspondence.
• Usage data: Information your browser sends when you visit our website, including IP address, browser type, pages visited, and time of visit.
• Communication records: Records of your correspondence with us, including emails and form submissions.

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide information about our services.
• Process and manage payment transactions where applicable.
• Comply with legal and regulatory obligations, including KYC and AML requirements.
• Improve our website and services.
• Send communications you have requested or that we are required to send.
• Prevent fraud and ensure the security of our systems.

4. Cookies and Tracking

Our website may use essential cookies required for the site to function correctly. We do not currently use advertising or tracking cookies beyond what is strictly necessary for site performance. Where analytics tools are used in future, this policy will be updated to reflect that.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of this website.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers: Third parties who help us operate the website or deliver our services (e.g., email delivery services, hosting providers), who are bound by confidentiality obligations.
• Banking and payment partners: Regulated financial institutions involved in processing cross-border transfers.
• Regulators and law enforcement: Where required by applicable law or regulation, including obligations under AML/KYC frameworks.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, please contact us using the details in Section 9 below.

8. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact for Privacy Requests

For any privacy-related questions or requests, please contact us at:

[Privacy contact email — TO BE ADDED before go-live]

10. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Kenya. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Kenya.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.